there is a Civolution update!
The shipping of spare parts for everyone who bought or picked up their game in Essen has started!
Our production company is currently working through the list of your addresses and missing parts and you will receive mail from us soon.
The first parts are already on their way and we are happy that things are now getting started. Since parts had to be reproduced, it took a little longer than the regular spare parts delivery. Thank you for your patience!
Your spare parts should arrive by the beginning of December at the latest, regardless of where you live. We're talking about 1000 individually packed packages, combined with different shipping times around the world - so we ask for your understanding that not everything can be shipped at the same time. If you haven't received anything by the beginning of December, please feel free to ask again.
Some of you have already noticed: Civolution has been available in regular stores since last week. Fortunately, the initial production error with the missing settlements does not affect the entire edition and we are happy that regular sales are now starting. We would have liked to provide the advance buyers with their spare parts first, but this was not logistically possible and we apologize for this again.
Even if the error in the Essen edition does not affect the entire production, there are errors in every production, especially when the material is so extensive. If something is missing from your version or is incorrectly packaged, please contact the spare parts service of the sales partner from whom you bought your game. In Germany and the USA, this is Pegasus Spiele, who have a form for this on their website. Your spare parts will then be sent to you quickly and easily.
Finally, we would like to apologize for all the inconvenience and for not being able to respond adequately to all messages. We are currently receiving questions, feedback and frustration on all channels every day. We are a small team that otherwise only sells its games directly to its customers at trade fairs and we are doing our best to keep up. We do not have our own customer service, but do this alongside our actual tasks at the publishing house. Please forgive us if we take longer or if something slips through - we are doing our best and will keep you up to date as best we can.
